Delivery & Logistics

Shipping & Delivery

Learn more about SLAY’s delivery options, shipping fees, and order fulfilment.

  • At SLAY, we offer two delivery options depending on product availability:

    • SLAY Quick (1–2 Business Days): Available for selected products that are in ready stock and eligible for express fulfilment.
    • SLAY Standard (5–7 Business Days): Available for products that require additional processing or are not currently available in ready stock.

    The estimated delivery timeframe is displayed on each product page under the label SLAY Quick or SLAY Standard, so you can check the expected delivery time before placing your order.

  • We offer the following shipping rates for deliveries within the UAE:

    • Orders below AED 100: AED 15 delivery fee.
    • Orders of AED 100 or more: Free delivery.

    Shipping fees are the same for both SLAY Quick and SLAY Standard orders. Any applicable delivery charges will be displayed at checkout before you complete your purchase.

  • SLAY offers delivery across the United Arab Emirates.

    Delivery timeframes depend on product availability and fulfilment requirements rather than your delivery location:

    • SLAY Quick: Estimated delivery within 1–2 business days.
    • SLAY Standard: Estimated delivery within 5–7 business days.

    Please check the delivery option displayed on each product page before placing your order.

  • All delivery timeframes are estimates and may be affected by courier operations, product availability, public holidays, or unforeseen circumstances.

    If your order contains products with different delivery timeframes, your items may be shipped or delivered separately, depending on fulfilment arrangements.

    SLAY aims to provide transparent delivery information and keep customers informed of any significant delays.

  • Once your order is placed, our team will process it according to product availability and the applicable delivery timeframe.

    Please ensure that your shipping address, contact number, and other order details are accurate and complete to help prevent delays or delivery issues.

    Once your order has been dispatched, tracking information will be shared where available. You can use the provided details to follow your shipment's progress.

  • Please ensure that your contact number is active and that you or an authorised recipient is available to receive the delivery at the specified address.

    If delivery cannot be completed, please contact our customer support team for assistance with the next steps.

Billing & Checkout

Payment Options & Orders

  • Available payment methods are displayed at checkout and may include:

    • Credit and debit cards (Visa, Mastercard, American Express)
    • Tabby (Buy Now, Pay Later in 4 monthly installments with 0% interest)
    • Tamara (Split payments with zero hidden fees)
    • Cash on Delivery (COD)

    Payment options are subject to availability and eligibility at checkout.

    For any questions about shipping, delivery, or your order, please contact SLAY customer support. We're happy to help!

  • Because our ready-stock items enter fulfillment rapidly, please reach out via WhatsApp at +971 56 786 2861 or email support@slay.ae as quickly as possible. If your order has not yet been processed by the warehouse, we will happily update or cancel it for you.

Customer Protection

Returns & Authenticity

  • We are happy to accept returns on unopened, unused products in original factory-sealed packaging within 7 days of delivery. For hygiene reasons, opened beauty products cannot be returned.

  • Yes, 100% guaranteed. All cosmetics, skincare, and beauty tools are sourced directly from brand owners and certified distributors. No replicas, ever.

  • Please inspect your package upon delivery. If an item arrives damaged in transit, contact us within 48 hours at support@slay.ae or +971 56 786 2861 with photos, and we will immediately process a replacement or full refund.